Last updated: February 2026
This policy describes how long we retain different types of data and the legal basis for doing so.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account data (name, email, business details) | Duration of account | Contract performance |
| Customer records | Duration of account | Contract performance |
| Job history | Duration of account | Contract performance |
| Invoices | Duration of account (recommend 6 years for tax) | Contract / Legal obligation |
| Expenses | Duration of account (recommend 6 years for tax) | Contract / Legal obligation |
| Team member records | Duration of account | Contract performance |
| Activity logs | 2 years (auto-cleaned) | Legitimate interest |
| Notifications | 6 months (auto-cleaned) | Legitimate interest |
| Job photos | Duration of account | Contract performance |
| SMTP credentials | Duration of account | Contract performance |
When you delete your account, all data is permanently removed, including customers, jobs, invoices, team members, expenses, quotes, communications, activity logs, notifications, uploaded files, and your user profile. This action cannot be undone.
You can delete your account from Settings > Privacy & Data.
Important: Before deleting your account, we recommend exporting your data (especially invoices and expenses) for your own tax records, as we cannot recover this data after deletion.
We automatically delete activity logs older than 2 years and notifications older than 6 months to minimise data retention.
As the data controller for your customers' personal data, you should establish your own data retention practices. GlassM8 provides tools to delete individual customer records when they are no longer needed.
For questions about data retention, contact privacy@generativesolutions.uk.